At Dunes Prime Appliance Repair, we are committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing the website or submitting a service request, you agree to the terms of this Privacy Policy.

Information Collection

We collect personal information you provide directly to us when you fill out the service request form on our website. This information includes, but is not limited to, your name, phone number, and email address. We may also collect non-personal information automatically through cookies and web beacons, such as your IP address, browser type, and browsing behavior on our website.

Use of Information

The information we collect is primarily used to fulfill your service requests and improve our service offerings. We and our partners may contact you via phone, email, or text for service-related purposes. We also use non-personal information to enhance user experience, analyze trends, and administer the website.

Information Sharing

We may share your personal information with our trusted partners to facilitate service delivery and operational needs. These partners are obligated to keep your information confidential and use it solely for the purposes we specify. We do not sell or rent your personal information to third parties for their marketing purposes.

Dispute Resolution

By using our website or services, you agree to address any disputes through direct negotiation with us. You waive the right to sue or engage in any legal proceedings beyond direct negotiation. If a resolution requires compensation, the maximum amount you may receive is limited to $100. You will bear your own legal fees and expenses in the event of a dispute.

Opt-Out Rights

You have the right to opt-out of receiving communications from us at any time. To do so, please contact us at (760) 474-4391. Upon receiving your request, we will promptly remove your contact information from our distribution lists.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.